Magento support & maintenance
Magento support from a developer who runs Magento every day
Security patches, 2.4.x upgrades, Magento 1 rescues and the everyday care that keeps an online shop taking orders.
What we cover
Six jobs every Magento store needs doing
We run MageBuild, our own Magento-based ecommerce platform, so this is the work we do on our own stores too.
Security patching
Adobe security releases applied, tested and deployed, with critical advisories treated as urgent.
2.4.x upgrades
Version upgrades planned, tested against your extensions and theme on a copy first, then released.
Magento 1 rescue
Still on Magento 1? We stabilise it and plan a migration of products, customers and orders to a supported platform.
Performance
Slow category pages, a sluggish checkout, an admin that crawls. We find the cause, from caching to database to code.
Extension fixes
Conflicts, broken modules after an upgrade, and payment or courier integrations that have stopped working.
Hosting & monitoring
Hosting tuned for Magento, with uptime, error and checkout monitoring so problems are caught early.
How we work on a live shop
Your checkout comes first
A shop that cannot take payments loses money every hour, so a fault in checkout or payment jumps the queue.
Routine changes are tested on a copy of your store before they touch the live one, and released at quiet times. You are told what is changing and when.
- Support retainer: a monthly plan for ongoing care, monitoring and a monthly block of developer time for fixes, small features and advice.
- One-off: a single patch, an upgrade or a rescue, quoted as a fixed price.
- Audit first: if we have not seen your store before, we start by reviewing the code, extensions and hosting so the quote is accurate.
Questions
Magento questions
Do you only support Magento stores you built?
No. Most of this work is on stores built by someone else. We start with a review so we know what we are taking on.
Our store is on Magento 1. Is it too late?
No, but it is running on software that no longer gets official security fixes. We can keep it stable while a migration is planned, and move your data across when you are ready.
Can you work with our hosting company?
Usually, yes, with the right access. If the hosting is part of the problem, we will tell you, and our own Magento hosting is available.
We are outside North Lincolnshire. Can you help?
Magento support is done remotely, so yes. We are based in Worlaby and happy to meet clients locally, but the work itself does not need us in the room.
Enquiry
Tell us about your Magento store
The store address, the Magento version if you know it, and what is worrying you. We will come back with next steps.
- David reads every enquiry himself.
- You get a reply by email: a straight answer, or a couple of questions first.
- Asking costs nothing and commits you to nothing.